Working at the Shangri-La Hotel at The Shard offers a unique opportunity to immerse yourself in London’s luxury hospitality scene while earning a salary ranging from £11.50 hourly and £38000 per year depending on your role.
These positions are full-time, on-site jobs in 2025, ideal for those with prior hospitality experience or a passion for exceptional service. Whether you’re assisting guests at the front desk, managing events, or ensuring the kitchen runs smoothly, every role promises hands-on experience in a vibrant, high-end environment.
Details:
- Title: Hospitality Jobs in London
- Company Name: Shangri-La Hotel at The Shard
- Location: 31 St Thomas Street, London SE1 9QU, United Kingdom
- Website: www.shangri-la.com/london/shangrila/
Introduction:
Do you have a fervor for providing exceptional service and fostering unforgettable experiences for your guests? The Shangri-La Hotel at The Shard is a beacon of luxury and distinction in the heart of the city, and the hospitality industry in London offers a vibrant and diverse environment. We are in search of individuals who are eager to join our dynamic team and contribute to our dedication to providing unparalleled passenger satisfaction.
About Shangri-La Hotel at The Shard:
The Shangri-La Hotel, situated within the iconic Shard building, offers visitors a tranquil oasis above the bustling city streets and panoramic views of London’s skyline. Our hotel offers a distinctive and opulent experience by integrating the finest elements of British culture with Asian hospitality.
Benefits of Hospitality Jobs in London:
- Competitive Salaries
Employees earn between £11.50 to £38 000 per year depending on the role, with additional service charges or incentives for certain positions. - Hands-On Experience
Gain practical experience in a luxury hotel environment, working directly with guests and high-profile events. - Career Growth Opportunities
Many positions offer room for advancement, helping you build a long-term career in hospitality. - Iconic Location
Work at The Shard, one of London’s most famous landmarks, with stunning city views every day. - Team Collaboration
Join a dynamic team that emphasizes support, teamwork, and shared success in delivering exceptional service. - Diverse Roles
From guest relations to kitchen and event management, there’s a role to suit various skills and passions. - Professional Training
Access to training and mentorship programs ensures you continually develop your hospitality expertise. - Customer Interaction
Engage with guests from around the world, enhancing communication and interpersonal skills. - Inclusive Environment
Shangri-La fosters a welcoming and respectful workplace, valuing diversity in all its forms. - Rewarding Work Culture
Experience the satisfaction of creating memorable guest experiences while being recognized for your efforts.
Available Hospitality Jobs in London:
We are currently hiring for the following positions:
1. Guest Relations Officer
- Responsibilities: Greet guests, oversee check-ins and check-outs, address visitor inquiries, and guarantee a smooth guest experience.
- Requirements: Preference is given to candidates with prior front desk experience and exceptional communication skills.
- Salary: £24,621 per year, plus an additional service charge.
2. Concierge
- Duties: Provide guests with information regarding local attractions, transportation, and reservations.
- Requirements: Proficient in London and possessing exceptional customer service abilities.
- Salary: £28,458 per year, in addition to a service charge.
3. Senior Commis Waiter/Waitress
- Duties: Ensure that our dining establishments offer exceptional cuisine and beverage service.
- Requirements: A passion for hospitality and prior experience in a comparable position.
- Salary: A maximum of £34,294 per year (base salary of £24,294 plus an average TRONC of £10K).
4. Head Porter
- Duties: Manage luggage services, supervise the porter team, and guarantee visitor satisfaction.
- Prerequisites: Prior experience in a comparable position and leadership abilities.
- Salary: £35,000 per year, plus an additional service charge.
5. Event Sales Manager
- Responsibilities: Coordinate with clients, supervise event execution, and manage event sales.
- Qualities: A strong sales background and exceptional organizational skills are necessary.
- Salary: £38,000 annually, in addition to an additional sales incentive scheme.
6. Groups & Events Planning Manager
- Responsibilities: Coordinate and execute group events, communicate with clients, and guarantee the success of the event.
- Qualifications: Attention to detail and event planning experience.
- Compensation: Competitive compensation (details available upon request).
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7. Kitchen Porter
- Duties: Provide assistance with fundamental food preparation, maintain kitchen cleanliness, and provide support to kitchen staff.
- Requirements: Team player, ability to operate in a fast-paced environment.
- Salary: £11.50 to £12.50 per hour, in addition to holiday pay.
8. Housekeeping Supervisor
- Responsibilities: Manage inventory, supervise housekeeping staff, and guarantee hygiene standards.
- Qualifications: Leadership capabilities and prior experience in sanitation.
- Salary: £34,500 annually, which includes the service charge.
9. Assistant Guest Relations Manager
- Duties: Provide assistance to the visitor Relations Manager, supervise visitor services, and manage VIP guests.
- Prerequisites: Prior experience in guest relations and strong interpersonal skills.
- Salary: Service charges are included in the annual salary of up to £36,000.
10. Lobby Ambassador
- Responsibilities: Ensure a welcoming environment, greet visitors, and provide information.
- Requirements: A customer-centric attitude and exceptional communication abilities.
- Annual compensation: £28,000.
Application Process of Hospitality Jobs in London:
To submit an application for any of the aforementioned positions, please submit your curriculum vitae and a cover letter that specifically references the position you are interested in to our Human Resources department.
- Email: careers.london@shangri-la.com
- Phone: +44 20 7234 8000
- Address: Shangri-La Hotel at The Shard, 31 St Thomas Street, London SE1 9QU, United Kingdom
Please ensure your application includes:
- Updated CV
- Cover letter detailing your interest and suitability for the role
- Relevant certifications or reference
Conclusion:
The Shangri-La Hotel at The Shard offers a variety of hospitality roles in London, catering to diverse skills from guest services to event management. Competitive salaries and service incentives make each position rewarding, while hands-on experience ensures professional growth. Joining the team means contributing to a world-class guest experience in one of the city’s most iconic hotels.
Frequently Asked Questions:
Are service charges included in the salary?
Some positions, like Guest Relations or Senior Commis Waiter, include service charges in the total annual compensation.
Can I work remotely?
No, all roles are on-site due to the hands-on nature of hospitality work.
Do I need prior experience to apply?
Experience requirements vary by role. Front desk, event management, and supervisory positions prefer candidates with prior relevant experience.
